What to include
- Your Mac model, if known.
- Your macOS version.
- Your Cooler Mac app version.
- Whether the helper is installed.
- A short description of what you expected and what happened instead.
Common topics
Fan control
Help with manual control, Apple Auto restore, helper setup, or unavailable fan controls.
Thermal readings
Help with component temperatures, missing sensors, estimates, and unsupported readings.
Profiles
Help with Smart, Lap Mode, Blast, battery impact estimates, or profile behavior.
Purchase help
Help with checkout, receipts, license status, downloads, or refund requests.
Response time
During early access, support is handled directly and response times may vary. We aim to respond as quickly as practical, especially for purchase, install, helper, and compatibility issues.